Salesforce Projects
15 June 2016
Support team - Auto Case Closed
The Customer Support team is tired of hitting Save on a Case and then Closing it on the Case Closed page.
Creating a process to automatically mark a case closed when it's saved.
Overview of the Process:
Only when the Case is created
Just do it.
Update the Status field to Closed
Now when a Case is Saved...
It's updated to Closed Status...
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