Set One 'From' address for reps to choose from.

Set One 'From' address for reps to choose from. 

Added Org Wide email address for the customer support email.  Verified the address

all this did was add another From address to the drop list to choose from.  

Trying to remove the personal email option to email from. 

Will this work?   Asking Mike if he can help. 

In lieu of code I've set up a validation rule instead. 

Validation Rule Detail

Rule Name	from_address_is_support_email_only	Active
Error Condition Formula	NOT(FromAddress = "supporttest@company.com")
Error Message	'From' Email Address must be Support...	Error Location	Top of Page
Description	from address is support email only
Created By		Modified By

Updated: 

OR (NOT(Incoming),(FromAddress = "supporttest@confirmation.com"))

7/20/2016 update

added filter that this only triggers the validation for the customer support role reps. 

AND 
(OR 
($UserRole.Id = "00E12000000Wu22", $UserRole.Id = "00E120000012x39", $UserRole.Id = "00EA0000000aY19", $UserRole.Id = "00E12000000FPvB") 
,(OR (NOT(Incoming),(FromAddress = "supporttest@confirmation.com") 
) 
) 
)

Setting this up for APAC too. 

AND 

(OR 

( $User.ProfileId  = "00e12000000bWKh",  $User.ProfileId  = "00e12000000fJ2B",  $User.ProfileId  = "00e12000000fJ2u") 

,(OR (NOT(Incoming),(FromAddress = "supporttest@confirmation.com") 

) 

) 

)